Cancellation / return & withdrawal policy
The condition of the products is checked before sending each order. If, however, a problem is found, the consumer in accordance with the provisions of article 4 par.10 of L.2251 / 1994 and in accordance with the provisions of Directive 2011/83 / EU, which was incorporated into Greek law by Joint Ministerial Decision G1 -891 (Government Gazette BD 2144 / 30.08.2013), which entered into force on 13.06.2014, may unjustifiably withdraw from the contract of sale of the product within a period of fourteen (14) calendar days, returning the goods in its original condition, without be charged with any expenses other than reimbursement costs. Return proof is required for returns.
In addition, we would like to inform you that under current European legislation, the responsibility for the products to be sold lies with the trader.
In practice, this means that the products purchased by the consumer are covered by a minimum two-year legal guarantee. Therefore, within these two years the consumer has the right, in case he considers that a product is defective or does not correspond to the advertised appearance or function, to send the product to the respective trader and then the trader to undertake the verification process or not what the customer says (verification is done either by the store itself or the manufacturer / importer). In case the product proves to be defective due to construction, then the consumer can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount paid. In case the product does not prove to be defective then it is simply returned to the consumer. Also, in case the customer sends a defective product to the store, then he pays the shipping costs himself (it must be stated in the Terms of Use that the costs are borne by the consumer). If the product proves to be defective, then the shipping costs must be reimbursed by the store to the customer.
In the event that a product is no longer available due to a technical error or due to lack of information on the website appears to be available and therefore has been paid, the store is obliged to return the whole amount without being responsible for the error.
Refunds will be based on the retail price of the product / products you purchased and the initial shipping costs, if any (excluding additional costs due to your choice of delivery or payment method other than the cheaper standard delivery method, which we offer).
Www.limahome.gr is entitled to withhold the refund of the price until it receives the products back or until the consumer provides proof that he has sent back the products.
Refunds are made within 14 days of returning the products.
Your refund is made on the same payment method with which you completed the order. In case of cash on delivery and bank deposit, you must state the account in which you want the deposit to be made. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note.
In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly.
In case of return of defective items you are not charged with the return costs. On the contrary, in the case of return of items for personal reasons, the return costs are borne by the customer.
For your wish to return to us the products you bought from our online store, you must notify us in writing at [email protected], with the indication “RETURN” and noting the date and number of the purchase document.
Since www. limahome.gr informed about the customer’s wish to exercise the right of withdrawal, will send electronically a model withdrawal form, in order to be completed by the customer.
To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to detect any obvious defects or incorrect shipment of products.
We inform you that we do not accept returns on specific products for the protection of the consumer public:
Sleeping pillows, pillowcases, duvets, non-returnable for hygiene reasons
No changes are made to seasonal items
The address to which you can return the products is:
Name: LIMARAKIS NIKOLAOS
Address: Andrea Papandreou 125 & Andrea Papandreou 164
Location: Neapoli
Postal Code: 56728
City: Thessaloniki
Telephone: 2310619399